AI property knowledge base: turn project PDFs into sourced answers
Start with current project documents you are allowed to use. Ask AI for answers tied to a document and page, with version dates and unresolved questions. Recheck prices, packages and delivery conditions before replying to buyers.
1. Make a source register for each project
Separate brochures, floor plans, price lists and official updates. Record the filename, retrieval date, project, issuer and expiry status. Keep another project’s prices out of the collection. Identity documents, income records and private client conversations do not belong in a public knowledge base.
2. Start with verifiable questions
Test a question with an explicit answer, such as where a unit’s area is stated. Require the filename, printed page or PDF page index, and a short supporting passage. Then ask something absent from the documents. A passing answer says it is not stated rather than inventing parking or furnishing details.
3. Resolve version conflicts before reuse
Mark superseded documents when a new price list arrives; do not ask AI to choose which version to trust. Pause the affected answer when figures conflict and obtain confirmation from the responsible colleague. Rerun test questions after changes and keep the check date.
A reusable AI prompt
Use only the supplied documents. Question: [buyer question]. Return a short answer, filename and page, a brief supporting passage, version date and unresolved items. If absent, say “not stated”. List conflicting sources instead of guessing.
Practice and acceptance criteria
Teaching example: a price list shows A01 at RM680,000 while undated copy says RM650,000. The correct result flags a conflict for confirmation; it does not choose the cheaper figure for advertising. Test three answerable and two unanswerable questions before internal use.
FAQ
Can I send an answer just because it has a citation?
No. Open the cited page and confirm it supports the answer and remains current.
An agent’s follow-up message
I found the relevant documents, but there are different versions. Let me confirm the current price list and conditions and send the source with the answer.